Conflict occurs when individuals are frustrated by scarce resources, unmet expectations, or an inability to attain goals. These conditions occur in almost all organizations, and conflict can actually be a highly productive way of overcome these issues when handled correctly. Most people are conflict-averse by nature, and do not understand how effectiveness can be produced by engaging in open and honest discussion of the issues.
This VI Shortcourse will uncover how to approach conflict from a values-based perspective, and make conflict a productive step in the problem-solving process. Participants will learn about the natural reactions to avoid or escalate conflict, and about how they can change perceptions and behaviors to manage conflict effectively.